30-Day Money-Back Guarantee

We stand behind FlashFlow AI. If you’re not satisfied with your subscription for any reason, you may request a full refund within 30 days of your initial purchase or of any monthly/annual renewal charge. No questions asked.

How to Request a Refund

Email miles@makingmilesmatter.com with your account email and the Stripe receipt or order number.
We respond within 24 hours on business days.
Approved refunds are returned to your original payment method within 5–10 business days.
Your account is downgraded to the free plan at the end of your current billing period.

What Is Not Refundable

Charges older than 30 days from the request date.
One-time add-on credit purchases that have been fully consumed.
Accounts terminated for violations of our Terms of Service.
Pay-as-you-go usage charges (e.g., per-render fees) once rendering has completed.

Partial Refunds

Annual subscribers who cancel mid-cycle may request a pro-rated refund for the unused portion of their term, less any usage that exceeded the equivalent monthly plan’s included quota.

Disputes & Chargebacks

Please contact us before initiating a chargeback — we resolve nearly all disputes within 24 hours. Chargebacks filed without a prior refund request may result in account suspension while we investigate.

Contact

Questions about this policy? miles@makingmilesmatter.com